Returns Policy

We value your custom and have quality controls in place to ensure you receive high quality service and carpets and floorings.

However, on rare occasions things can go wrong. Because we strive for excellent service where things aren’t right we provide a free returns policy. An alternative carpet or flooring will be provided or a full refund and we will collect the faulty goods from you for free.

For all problems or issues regarding a fault on your carpet or floor please contact us at the number above or by emailing

Before dispatch all carpets and flooring are quality control checked to ensure your flooring is received in the best condition and to the highest standards.

It is important that you check your goods within 3 days of receipt and prior to booking an external fitter so that rectifications can be made*.

Damaged goods

Please check your carpet or flooring unon receipt. Where there is damage to your carpet or floor please note on the delivery team’s records and refuse delivery. These items will be returned to our depot for inspection. We will contact you shortly after inspection to advise on refund. A full refund will be provided for damaged goods.

Faulty goods

If there is a fault on the product please notify us within 3 days of receiving the item. Please open out your carpet or flooring and check them prior to arranging an external fitter if you have not booked a fitter. Please contact us within those 3 days of receipt and send copies of photos to us for quality inspection. We will arrange for a replacement item or a full refund where there are faults on products. For refunds on faulty items, the item will be collected and once received back at the depot a refund will be given.


Cancellations of orders must be made before delivery for a refund to take place. If you wish to cancel your order you must let us know before you receive your delivery advisory email (within 48 hours of ordering). Orders cancelled after a delivery advisory email has been sent by us may incur a charge of 20% of the price of the goods cutting fee.

Issuing Refunds

Refunds are issued via PayPal to the card or PayPal account customers used to pay for their goods. PayPal processes these payments alongside the bank and may take up to 7 working days (Monday-Friday) to clear. Unfortunately we have no control over this time period as this relates to all banks within the UK. Please allow a full 7 working days for refunds to be cleared.

We reserve the right to review and amend our returns policy at any time. Customers should check this policy before every purchase.