Complaints


We strive for excellent quality products and services and our customer satisfaction is very important to us. If at all you feel that your experience of our service fell short or there is an area in which we could improve, we welcome this feedback. We take customer feedback very seriously and aim to learn from complaints and poor feedback, and also take the opportunity to resolve any issues.

Please email or write to us providing your full contact details and full details of concern to:

customerservices@clickacarpet.com

or

Click a Carpet.com Ltd
Unit 8 Caroline Court
Billington Road Industrial Estate
Burnley
Lancashire
BB11 5UB


We aim to respond to your complaint within 3 working days (Monday-Friday).

For returns please see our returns policy and contact us within 3 days of receipt of delivery.